{"id":6983,"date":"2021-01-22T13:34:50","date_gmt":"2021-01-22T12:34:50","guid":{"rendered":"https:\/\/www.colonelgustave.com\/index.php\/shipping-returns\/"},"modified":"2024-01-10T12:06:03","modified_gmt":"2024-01-10T11:06:03","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.colonelgustave.com\/en\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"

How long does delivery take from the time I place my order? Can I return my order and get a refund? There is a problem with my order, what can I do? Find here all information about shipping and returns.<\/span><\/p>\n

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When will I receive my order?<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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It takes 2 to 3 working days for delivery of your croquettes. Orders placed before 1pm will be delivered 2 working days later, and those placed after 1pm will arrive 3 working days later.<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n
Your order : <\/span><\/td>\nBefore 1 p.m.<\/span><\/td>\nAfter 1 p.m.<\/span><\/td>\n<\/tr>\n
Monday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\nKibbles arrive on Thursday<\/span><\/td>\n<\/tr>\n
Tuesday<\/span><\/td>\nKibbles arrive on Thursday<\/span><\/td>\nKibbles arrive on Friday<\/span><\/td>\n<\/tr>\n
Wednesday<\/span><\/td>\nKibbles arrive on Friday<\/span><\/td>\nKibbles arrive on Monday<\/span><\/td>\n<\/tr>\n
Thursday<\/span><\/td>\nKibbles arrive on Monday<\/span><\/td>\nKibbles arrive on Tueday<\/span><\/td>\n<\/tr>\n
Friday<\/span><\/td>\nKibbles arrive on Tueday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\n<\/tr>\n
Saturday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\n<\/tr>\n
Sunday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\nKibbles arrive on Wednesday<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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Where can I receive my croquettes?<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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The dogs gambolling in the fields of the following countries will be able to enjoy Colonel Gustave’s kibble: Belgium, Netherlands, Luxembourg, France, Germany. An extra delivery charge might be requested when your order is finalised.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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I have received my order but there is a problem.<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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If the parcel you have received is – due to bad luck – not what you ordered, first of all please excuse us as this should not happen. Contact us by e-mail at hello@colonelgustave.com and we will tell you the steps to follow to return the package to us. Of course, we will send you a label to be printed and stuck on the parcel so that the shipment cost you nothing.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"How long does delivery take from the time I place my order? Can I return my order and get a refund? There is a problem with my order, what can I do? Find here all information about shipping and returns.   When will I receive my order? 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