Frequent asked Questions
What is the size and shape of your kibbles?
For our first recipe, we opted for a kibble size and shape that suits as many dogs as possible. We have therefore chosen to make it as practical as possible, without unnecessary shapes, and have opted for a round croquette with an average diameter (12 – 14mm).
Which is better for dogs: dry or wet food?
The aim here is to provide your dog with the best balance for its nutritional needs (like Colonel Gustave kibbles). Both types of food are good for your pet as long as they meet its needs, but kibble has some additional benefits such as cleaning teeths for example.
How to change your dog’s diet?
It is best to spread this change over a week. Because animals love their habits. The ideal is therefore to mix your dog’s usual food with its new Colonel Gustave kibble, with a low proportion of CG compared to the usual food at the beginning of the seven days and gradually reverse this mixture to arrive at a ration with 100% CG kibble.
Where do the raw materials for our croquettes come from?
As we talk about it in the section “the project” We work in collaboration with local farmers. 95% of our ingredients come from the Locavore diet, i.e. within a radius of 160km.
What are the materials of our packaging?
Our traditional and unique pack is made from 100% recycled and recyclable cardboard! They come from sustainably managed forests(FSC label)
Otherwise we have bulk drums that are starting to be all the rage, they are made of plastic, but come from the recovery of the food industry, moreover they are bonded and reusable.
Et nous mettons aussi des seaux en plastique à disposition, mais ceux-ci sont d’excellente qualité donc quand vous en achetez un vous l’avez pour un nombre incroyable d’utilisations !
Invasive research on animals to test our products?
We present you our guinea pig : Sierra
It is she who tests our products and she’s the reason why Colonel Gustave exists. We are so confident
in our kibbles developed in partnership with nutritionists that Colonel gives them directly to his own dog!
How do we find our recipes?
It is a close collaboration between nutritionists, veterinarians and animal lovers who work together to find the best and most complementary foods possible in order to be able to feed your dog correctly.
Shipping and delivery
My order has a problem/I have received something else than what I ordered, how can I return the package?
Contact us by e-mail at firstname.lastname@example.org and you will receive a label to return the package to us free of charge.
How can I track my package?
Soon after placing your order, you will receive a confirmation from the carrier that the package has been picked up and you will receive a link to track your package.
After how many days can I expect to receive my parcel?
Depending on the day and time you finalise your order, you will receive your package between 1 and 3 working days later. If you place your order from Monday to Friday before 1 p.m., you will receive it within 2 working days. If it is between Friday 1 p.m. and Sunday evening, the delay increases to 3 working days.
From which country is it possible to order?
We currently deliver to Belgium, Luxembourg, the Netherlands, Germany and France. For countries other than Belgium, additional delivery costs may be added.
How do I cancel a subscription?
It all depends on the chosen formula; as far as the “tester” formula is concerned, a simple contact with us allows you to cancel this subscription at any time. While for the “the lover” formula, you can only cancel it after 6 months, unless we exceptionally accept it, after the first 6 months of this pack the subscription is renewed monthly, so you can cancel it at any time.
How long can CG croquettes be stored?
The shelf life of our kibbles is 18 months. This means that they can be consumed up to 18 months after the day of production. But don’t worry, they won’t last that long. It is generally advised to consume them within the first 6 months so that they keep all their nutritional values and all their flavours to the eyes (and especially to the truffle) of our four-legged friends. When you buy them, they are usually no more than 2 months old, so there are still 4 months of optimal conservation. 🙂
Quelle quantité de nourriture dois-je donner à mon chien chaque jour ?
Cette quantité dépend, bien sûr, du poids de votre chien. Vous trouverez sur l’emballage du Colonel Gustave un tableau récapitulant la quantité recommandée à donner à votre chien :
How do I know if my pet is overweight?
It is important to know that 50% of the animals are overweight. So we’ll help you determine if yours is part of that half. There are a few indicators that we will list for you:
- A waddle while walking
- He’s running out of breath
- His mood is bad
- Cushions of fat have appeared on the flanks or at the base of the tail.
- You can no longer feel your ribs when you touch them
Of course there are others, but here are the easiest ones to determine without fail if your dog is overweight or even obese.