Frequent asked Questions
What is the size and shape of your kibbles?
For our first recipe, we opted for a kibble size and shape that suits as many dogs as possible. We have therefore chosen to make it as practical as possible, without unnecessary shapes, and have opted for a round croquette with an average diameter (12 – 14mm).
Which is better for dogs: dry or wet food?
The aim here is to provide your dog with the best balance for its nutritional needs (like Colonel Gustave kibbles). Both types of food are good for your pet as long as they meet its needs, but kibble has some additional benefits such as cleaning teeths for example.
Shipping and delivery
My order has a problem/I have received something else than what I ordered, how can I return the package?
Contact us by e-mail at email@example.com and you will receive a label to return the package to us free of charge.
How can I track my package?
Soon after placing your order, you will receive a confirmation from the carrier that the package has been picked up and you will receive a link to track your package.
After how many days can I expect to receive my parcel?
Depending on the day and time you finalise your order, you will receive your package between 1 and 3 working days later. If you place your order from Monday to Friday before 1 p.m., you will receive it within 2 working days. If it is between Friday 1 p.m. and Sunday evening, the delay increases to 3 working days.
From which country is it possible to order?
We currently deliver to Belgium, Luxembourg, the Netherlands, Germany and France. For countries other than Belgium, additional delivery costs may be added.
How much food should I feed my dog every day?
This quantity depends, of course, on the weight of your doggie. You will find on the Colonel Gustave packaging a table summarising the recommended amount to give to your dog: