Shipping & Returns

How long does delivery take from the time I place my order? Can I return my order and get a refund? There is a problem with my order, what can I do? Find here all information about shipping and returns.


When will I receive my order?

It takes 2 to 3 working days for delivery of your croquettes. Orders placed before 1pm will be delivered 2 working days later, and those placed after 1pm will arrive 3 working days later.

Your order : Before 1 p.m. After 1 p.m.
Monday Kibbles arrive on Wednesday Kibbles arrive on Thursday
Tuesday Kibbles arrive on Thursday Kibbles arrive on Friday
Wednesday Kibbles arrive on Friday Kibbles arrive on Monday
Thursday Kibbles arrive on Monday Kibbles arrive on Tueday
Friday Kibbles arrive on Tueday Kibbles arrive on Wednesday
Saturday Kibbles arrive on Wednesday Kibbles arrive on Wednesday
Sunday Kibbles arrive on Wednesday Kibbles arrive on Wednesday

Where can I receive my croquettes?

The dogs gambolling in the fields of the following countries will be able to enjoy Colonel Gustave’s kibble: Belgium, Netherlands, Luxembourg, France, Germany. An extra delivery charge might be requested when your order is finalised.

I have received my order but there is a problem.

If the parcel you have received is – due to bad luck – not what you ordered, first of all please excuse us as this should not happen. Contact us by e-mail at and we will tell you the steps to follow to return the package to us. Of course, we will send you a label to be printed and stuck on the parcel so that the shipment cost you nothing.