How long does delivery take from the time I place my order? Can I return my order and get a refund? There is a problem with my order, what can I do? Find here all information about shipping and returns.
When will I receive my order?
It takes 2 to 3 working days for delivery of your croquettes. Orders placed before 1pm will be delivered 2 working days later, and those placed after 1pm will arrive 3 working days later.
|Your order :||Before 1 p.m.||After 1 p.m.|
|Monday||Kibbles arrive on Wednesday||Kibbles arrive on Thursday|
|Tuesday||Kibbles arrive on Thursday||Kibbles arrive on Friday|
|Wednesday||Kibbles arrive on Friday||Kibbles arrive on Monday|
|Thursday||Kibbles arrive on Monday||Kibbles arrive on Tueday|
|Friday||Kibbles arrive on Tueday||Kibbles arrive on Wednesday|
|Saturday||Kibbles arrive on Wednesday||Kibbles arrive on Wednesday|
|Sunday||Kibbles arrive on Wednesday||Kibbles arrive on Wednesday|
Where can I receive my croquettes?
The dogs gambolling in the fields of the following countries will be able to enjoy Colonel Gustave’s kibble: Belgium, Netherlands, Luxembourg, France, Germany. An extra delivery charge might be requested when your order is finalised.
I have received my order but there is a problem.
If the parcel you have received is – due to bad luck – not what you ordered, first of all please excuse us as this should not happen. Contact us by e-mail at firstname.lastname@example.org and we will tell you the steps to follow to return the package to us. Of course, we will send you a label to be printed and stuck on the parcel so that the shipment cost you nothing.